Ask Us!: ASC

As part of our commitment to providing reliable, accessible, and forward-looking research tools, the NU Library will be transitioning away from RefWorks at the end of this year (12/31/2025). This decision reflects evolving access needs after graduation for our alumni, ongoing technical challenges with the current platform, and the increasing availability of robust open-source alternatives.

We’re excited to support our community in making the move to Zotero, a powerful, user-friendly citation manager that’s widely used across academic institutions and ensures continued access after graduation. The NU Library currently provides training and support for Zotero users, as well as upcoming webinars on Moving from RefWorks to Zotero. You may also refer to this FAQ on how to move from RefWorks to Zotero.

Questions? See our RefWorks Cancellation FAQs. If you decide Zotero isn't for you, we'll provide information on other citation management options. We're here to help you make the most of your research tools—now and in the future!

Here are some troubleshooting tips:

• First try to log out and log in to Refworks.
• You can also access Refworks directly refworks.proquest.com
• Turn off any ad or popup blockers that might be installed in your browser.
• Clear the browser cache or try using a different browser.
• Safari users should verify that Prevent Cross Site Tracking is turned off on the Safari Privacy tab.
   

For more information go to https://knowledge.exlibrisgroup.com/RefWorks/Knowledge_Articles/RefWorks_Browser_Best_Practices

For more information about using StR go to https://knowledge.exlibrisgroup.com/RefWorks/Knowledge_Articles/STR_best_practices

*As part of our commitment to providing reliable, accessible, and forward-looking research tools, the NU Library will be transitioning away from RefWorks at the end of this year (12/31/2025). We’re excited to support our community in making the move to Zotero, a powerful, user-friendly citation manager that’s widely used across academic institutions and ensures continued access after graduation: https://resources.nu.edu/zotero We will be offering additional webinars in the coming weeks for those of you who would like to export your files from Refworks to Zotero. If you decide Zotero isn't for you, we'll provide information on other citation management options. We’re here to help you make the most of your research tools—now and in the future!