Ask Us! National University Library

If you're having trouble accessing a library database, streaming video, or online resource, clearing your browser's cache and cookies can often resolve the issue.

Your web browser stores temporary files and website data to help pages load faster. Occasionally, this stored information can become outdated and interfere with access to websites or display older versions of a page.

Quick Method

In many browsers, you can open the clear browsing data window by pressing:

Windows: Ctrl + Shift + Delete

Mac: Command + Shift + Delete (may vary by browser)

1. When the window opens: Select Cookies and Cached Images and Files (or similar options).
2. If you want to keep your saved passwords, make sure Passwords is not selected.
3. Clear the selected data.
4. Close and restart your browser.
5. Try accessing the library resource again.

Browser-Specific Instructions

For detailed steps, see the support documentation for your browser:

• Clear cache and cookies in Google Chrome 
• Clear cache and cookies in Mozilla Firefox
• Clear cache and cookies in Microsoft Edge
• Clear cache and cookies in Safari

Still Having Trouble?

If you continue to experience problems after clearing your cache and cookies, please contact the Library for assistance. Include the name of the database and, if possible, a screenshot of any error message you receive. We'll be happy to help troubleshoot the issue and connect you with the resources you need.