I am getting an "Application Level Exception" error when searching in NavigatorSearch (formerly Roadrunner) or EBSCOhost. How can I fix this?

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This is an internal error on EBSCOhost's side. We recommend the following troubleshooting steps to remedy the issue:

Try clicking the Back button on your browser and retype your search terms.
Clear your browser cache and cookies. See our Clearing Cache and Cookies FAQ for more information.
Try a different internet browser. See our Databases and Browser Compatibility FAQ for more information.
Try accessing NavigatorSearch (formerly Roadrunner) /EBSCOhost again momentarily. The issue may rectify itself if you return to NavigatorSearch (formerly Roadrunner) /EBSCOhost at a later time.

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